Frequently Asked Questions

Find your answers here
Will the exposed sides case protect my iPhone from falls?

While absolute protection against fall damage is challenging to guarantee due to the unpredictable nature of accidents, we believe our cases with exposed sides are highly effective in safeguarding your phone from the wear and tear of daily activities.
MagSafe Support & Wireless Charging

MagSafe magnet lock and charging are fully supported by our . Cases offered without MagSafe magnetic alignment still support wireless charging but do not offer automatic magnetic alignment. Rest assured, all of our cases are compatible with official QI wireless charging standards, ensuring seamless charging without interference.
What happens if my device breaks?

Despite all the engineering and continued effort to build the most durable cases, freak accidents happen. We do not claim that your phone will not be damaged while using our phone cases. We do not warranty any damage to your phone as a result of using XinWan products.
When will my order be shipped?

Our business hours are Monday-Friday. Orders placed Monday-Friday will be shipped within 72 business hours after payment has been cleared. We do not ship on weekends. Orders placed on Friday after 3pm will be shipped with in 72 hours next business day. 
What is your return policy?

If for any reason, our case does not meet your expectations, we accept returns within 15 days after delivery. Contact offical@xinwanstore.com to start your return.

Customer is responsible for return shipping costs. To Insure you get your refund please provide our team with tracking information. We are NOT responsible for lost or stolen packages. If your return package gets LOST and we did not receive tracking information, we will not be able to process your return and issue a refund. We have a 15 day return policy which means you must request a return within 15 days of the items arrival.

Refunds will be issues upon items returned arrival, this may take a few days to process.
IMPORTANT NOTE TO ALL CUSTOMERS OUTSIDE OF USA: Import Tax & Duties

We cannot guarantee that you will or will not be charged any customs taxes or duties in your residing country.

Customers ordering outside the United States are responsible for all applicable customs, duties, taxes and fees that may apply in residing country. Please contact your country's customs office for respective charges and rates that may apply on incoming packages.

We at XinWan. are unable to advise on or if fees maybe applied in your country. We recommend before purchasing from us, you (the customer) contacting your country's customs office or tax agency for respective charges and rates that may be applied.
Do I have to return the Free promotional item when I return my order?

Yes. The free promotional item is included as a part of the item order and needs to be returned along with the originally delivered product.

If you would like to keep the promotional item, please mention to our support team, and they will assist accordingly.

Privacy policy
What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter or respond to a survey.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.

Google, as a third party vendor, uses cookies to serve ads on your site. Google’s use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy
What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience (your information helps us to better respond to your individual needs)
  • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
  • To process transactions (your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.)
  • To send periodic emails (the email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.)

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do we protect your information?

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security

We implement a variety of security measures to maintain the safety of your personal information when you place an order

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to understand and save your preferences for future visits.
Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third Party Links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Children

We do not knowingly collect personal information from children under 13. If we learn that we have collected the personal information of a child under 13 without first receiving verifiable parental consent we will take steps to delete the information as soon as possible.
Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.
Your Consent

By using our site, you consent to our websites privacy policy.
Changed to our privacy policy

If we decide to change our privacy policy, we will update the Privacy Policy modification date below.

This policy was last modified on November 1st, 2019.
Contact Us

If there are any questions regarding this privacy policy you may contact us using the information below.

E-mail：offical@xinwanstore.com